To provide you with the best experience on this website, cookies are used. By using the site it's assumed that you're happy with our use of cookies. However, you can change your cookie settings at any time. More info on cookies.
Allow cookies

Awards for Beach House

Tuesday, 17th August 2010

THE BEACH HOUSE CLEANS UP WITH AWARDS

Quality is key to the regions success as a visitordestination and Lancashire and Blackpool Tourist Board (LBTB) provides customer service training, advice and assistance to tourism businesses seeking accreditation and quality marques. LBTB also supports local tourism businesses who take the initiative to seek out additional qualifications, which add value to and generally enhance the customer experience across Lancashire.

One such business is the award-winning Beach House in Blackpool. Darren and Estelle Livesey are passionate about their business and maintaining standards of cleanliness, but wanted to know more about the very serious business of ‘cleaning’, so last year they enrolled their team on a course at Blackburn College to do just that.  The whole team has just achieved their NVQ Level 2 Cleaning and Support Services with flying colours and Darren and Estelle also picked up two business awards from the college:  An employer responsiveness Cross College Award 09/10 Most Supportive Employer; 09/10 Newcomer of the Year Award from the department of Care, Health, Public Services and Childhood Studies.

“I had no idea there was a training course for cleaners but I’m very pleased I looked into it, as The Beach House has benefitted in so many ways from this experience” said Darren

Not only can I boast a team of cleaners who now have nationally recognised certificates, but this on-the job training has increased their confidence and motivation, as well as standards of health and safety. New systems have been developed and we’re now saving around £100 a month on products that were either ineffectual or surplus to requirements, whilst still providing our customers with the very highest levels of cleanliness and customer service.”

 Tim Dixon, LBTB’s Business Development Manager for Blackpool, who has worked with Darren and Estelle over a number of years said "Congratulations to The Beach House for taking this initiative. Darren and Estelle led the way in 5 star-self-catering in Blackpool and last year won silver in the national Enjoy England Awards for Excellence.  It just goes to show that no matter how successful a business may be, everyday standards should not be taken for granted and there are always opportunities to further improve service and customer satisfaction.”

Carol Taylor, Lecturer at Blackburn College on presenting the certificates said

“The Beach House has been pro-active in providing their staff with personal development opportunities and offered the staff full support throughout their training programme. Darren and Estelle have worked in partnership with Blackburn College over the last twelve months to ensure that all training has been flexible in meeting both the business and the learner needs.

The staff, in turn, have been very positive and committed throughout the sessions, demonstrating a professional and flexible approach. All of these factors have contributed to the successful delivery of the training programme for The Beach House.”

 Picture Shows: Darren and Estelle Livesey (front) with their team and Tim Dixon and Carol Taylor (top and middle).

<<ENDS>>

Media enquiries: Anna Izza, Communications Executive aizza@lbtbltd.com Tel: 01257 226614

RSS feeds

News

November 2017

October 2017

September 2017

August 2017

July 2017

June 2017

May 2017

April 2017

February 2017

January 2017

December 2016

November 2016

October 2016

September 2016

August 2016

July 2016

June 2016

May 2016

April 2016

March 2016

February 2016

January 2016

December 2015

November 2015

October 2015

September 2015

August 2015

July 2015

June 2015

May 2015

April 2015

March 2015

January 2015

November 2014

October 2014

September 2014

August 2014

July 2014

June 2014

May 2014

April 2014

March 2014

February 2014

January 2014

December 2013

November 2013

October 2013

August 2013

July 2013

May 2013

March 2013

February 2013

January 2013

December 2012

November 2012

October 2012

September 2012

August 2012

July 2012

June 2012

May 2012

April 2012

March 2012

February 2012

January 2012

October 2011

September 2011

August 2011

July 2011

June 2011

May 2011

April 2011

February 2011

January 2011

December 2010

November 2010

October 2010

September 2010

August 2010

July 2010

June 2010

May 2010

April 2010

March 2010

February 2010

January 2010

December 2009

November 2009

October 2009

September 2009

August 2009

July 2009

June 2009

May 2009

April 2009

March 2009

February 2009

Contact Us

For more information, practical advice and support, call Marketing Lancashire on:

01772 426450.