Awards for Beach House
Tuesday, 17th August 2010
THE BEACH HOUSE CLEANS UP WITH AWARDS
Quality is key to the regions success as a visitordestination and Lancashire and Blackpool Tourist Board (LBTB) provides customer service training, advice and assistance to tourism businesses seeking accreditation and quality marques. LBTB also supports local tourism businesses who take the initiative to seek out additional qualifications, which add value to and generally enhance the customer experience across Lancashire.
One such business is the award-winning Beach House in Blackpool. Darren and Estelle Livesey are passionate about their business and maintaining standards of cleanliness, but wanted to know more about the very serious business of ‘cleaning’, so last year they enrolled their team on a course at Blackburn College to do just that. The whole team has just achieved their NVQ Level 2 Cleaning and Support Services with flying colours and Darren and Estelle also picked up two business awards from the college: An employer responsiveness Cross College Award 09/10 Most Supportive Employer; 09/10 Newcomer of the Year Award from the department of Care, Health, Public Services and Childhood Studies.
“I had no idea there was a training course for cleaners but I’m very pleased I looked into it, as The Beach House has benefitted in so many ways from this experience” said Darren
Not only can I boast a team of cleaners who now have nationally recognised certificates, but this on-the job training has increased their confidence and motivation, as well as standards of health and safety. New systems have been developed and we’re now saving around £100 a month on products that were either ineffectual or surplus to requirements, whilst still providing our customers with the very highest levels of cleanliness and customer service.”
Tim Dixon, LBTB’s Business Development Manager for Blackpool, who has worked with Darren and Estelle over a number of years said "Congratulations to The Beach House for taking this initiative. Darren and Estelle led the way in 5 star-self-catering in Blackpool and last year won silver in the national Enjoy England Awards for Excellence. It just goes to show that no matter how successful a business may be, everyday standards should not be taken for granted and there are always opportunities to further improve service and customer satisfaction.”
Carol Taylor, Lecturer at Blackburn College on presenting the certificates said
“The Beach House has been pro-active in providing their staff with personal development opportunities and offered the staff full support throughout their training programme. Darren and Estelle have worked in partnership with Blackburn College over the last twelve months to ensure that all training has been flexible in meeting both the business and the learner needs.
The staff, in turn, have been very positive and committed throughout the sessions, demonstrating a professional and flexible approach. All of these factors have contributed to the successful delivery of the training programme for The Beach House.”
Picture Shows: Darren and Estelle Livesey (front) with their team and Tim Dixon and Carol Taylor (top and middle).
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