Visit Lancashire Partner’s Event
Creative Innovation Zone, 4th Floor, Media Factory, UCLan, Lancashire, PR1 1JN
Please join us for your next partners meeting, for industry updates and opportunities to get involved and promote your business as part of our wider activities to grow Lancashire’s 67 million visitors annually.
Theme: The Lancashire Welcome – customer service/mystery shopping
Speaker: Phil Heaven, Insight6
Do you know that a loyal customer in a restaurant is expected to spend up to 67% more than a first-time customer? What will make them come back? What is the real cost of a lost customer? How do you motivate your staff to deliver that extra level of service? These are just some of the questions that will be addressed, along with opportunity for open discussion.
At a time when the customer experience is set to dominate marketing budgets in 2020, this session promises to be a constructive and informative session, focused on product development and best practice to ensure all our visitors receive the very best experiences here in Lancashire.
This event is supported by Lancashire Tourism Awards 2019 Headline Sponsor, UCLan Lancashire School of Business & Enterprise (LSBE)