Double Success for Leighton Hall
Leighton Hall is delighted to be celebrating 2 huge wins this week. Fresh from being awarded a “Hidden Gem” for customer service, from quality assurance scheme VAQAS, Leighton went on to win the “Best for Groups” award at the Lancashire Tourism Awards on Thursday.
Hosted and managed by Marketing Lancashire, the Lancashire Tourism Awards is a celebration of all things Lancashire, and a showcase of the best attractions, hotels and visitor experiences across the county.
Industry experts judged the award on criteria such as customer service, improvements to the business, staff training, sustainability and accessibility.
Dressed to impress, the core team at Leighton Hall including the Marketing Manager, Estate Foreman, Falconer, Tour Guides and office staff, attended the prestigious event in Blackpool’s stunning Tower Ballroom. There was a three course meal and entertainment before the awards were presented by BBC broadcaster, John Sergeant.
Suzie Reynolds, Owner of Leighton Hall said, “I cannot tell you how thrilled we are to have received both these awards. It’s the first time we’ve been presented accolades of this calibre, and I feel it acknowledges and recognises the hard work put in by all our team. It’s amazing to realise that the ten core staff have 188 years service between them, which tells you all you need to know about loyalty and the “family” we are so lucky to have here at Leighton. It was a fabulous evening and I am so proud of the whole team”.
There were 21 categories and the winners for each of these categories will now be put forward to represent Lancashire in the National Awards which takes place in 2015.
Suzie continued “It’s such an honour and I’m so excited to be representing Lancashire in this category in the National finals next year. Wouldn’t it be wonderful to fly the Lancashire flag and bring the national trophy home! Wish us luck”
The “Hidden Gem” is awarded to businesses that have shown consistently exceptional customer service. Attractions are assessed every year and this is the second year the VAQAS team have visited Leighton Hall. Standards are very high, so an award from VAQAS is something to be proud of.
The Hidden Gem and Lancashire Tourism Awards logos will now feature on all Leighton’s marketing materials, guaranteeing visitors a great day out.