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This website is run by Marketing Lancashire we believe in access to information over the Internet for all. We have designed our website so that the information and resources provided can be used by people of all abilities and disabilities. We are working hard to ensure that this site is as accessible as possible.

We aim to conform to the WCAG 2.1 accessibility guidelines of the Web Content Accessibility Guidelines 2.0. Whilst every effort is made to ensure the whole site meets this, it is an ongoing process and some content may not yet reach the standards in all areas. This Accessibility Statement provides an overview of the accessibility features we have implemented on this website.

For example, that means you should be able to:

Use Access Keys – We have provided the following shortcut keys to aid navigation.

– Access Key 1 – Home Page

– Access Key 2 – Main Contents

This site uses Cascading Style Sheets (CSS) so that you may customise the presentation to suit your preferences.

– All the information can be viewed without styles

– The text size is relative, allowing you to adjust the size of the text in your browser

Navigation Aids

– All pages contain a sitemap

External Links

– External links from this website will open in a new window.

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

Useful links that may also assist:

Please use the links below to find accessibility assistance for your particular browser.


The following links can assist with amending the page view if you are struggling to see this in the current format:

If you find a keyboard and mouse hard to use please view the following:

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • most videos do not have captions or audio description
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • embedded videos aren’t fully accessible to screen reader software
  • alternative text is not always applied consistently throughout the site


Please be aware that some links may open in a new window. We try to ensure that we link only to reputable websites, however no liability is accepted for the content and information contained on linked websites, or reliance upon information contained on them.

What to do if you cannot access parts of this website

If you need information on this website in a different format: Email: [email protected]

Call: 01772 426 450

We’ll consider your request and get back to you in seven working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: [email protected] and we will deal with your issue or suggestion promptly.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Marketing Lancashire is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by December 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Content that’s not within the scope of the accessibility regulations

Disproportionate burden

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions – live). We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Pre-recorded time-based media

Pre-recorded time based media added to the site prior to 23rd September 2020 don’t have captions or audio descriptions. This doesn’t meet WCAG 2.1 success criterion 1.2.3 (Audio Description or Media Alternative (Pre-recorded). We plan to update these in due course.

Online maps

We will try and ensure online maps are as accessible as possible, but online maps are currently exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 7th May 2018. It was last reviewed on 4th August 2020.

How we tested this website

This website was last tested on 31st July 2020. The test was carried out by Marketing Lancashire.

We sampled a number of pages to test – these were the primary pages on the website which were created at launch in 2018. We tested: our main website platform, available at