It’s official – Ribby Hall Best Service in UK

22 January 2018

Spa Hotel attends prestigious Spa Awards and WINS

The Spa Hotel at Ribby Hall Village which is now in its sixth year of business has been awarded ‘Best for Customer Service’ at the national Good Spa Guide awards and finished as a finalist at the highly regarded AA Awards in London, finishing runner up to The Savoy London.

The 4 Silver Star Spa Hotel has always prided itself on its outstanding customer service and this has now been recognised on a national scale. The Good Spa Guide judge the award based on real customer votes and The Spa Hotel whisked away the award at the glitzy ceremony in Birmingham. Jane Tregonning, Spa Manager said,

“We consider ourselves to be Lancashire’s most pioneering and award-winning Spa. We first opened in 2011, with an initial £6M investment and have constantly grown and developed to provide the very best experience for our customers. It’s about what they want, not what we think they want! After a successful six years, we still remain a privately owned and independent business which allows us to treat our customers as individuals and contributed to why we won this award, because at the heart of our business is our customers.”

One customer Richard Lea commented on his stay at The Spa Hotel,

“This award was well deserved and yet again we had many instances whereby we witnessed your superb second-to-none customer service.  The answer is always “Yes”.   No request is too much trouble.  Your service level is top class.  Uniquely brilliant.  And there seems to be no weak links either – every member of staff buys into and delivers service excellence.”

Recently The Spa Hotel alsoattended the AA Awards in London and finished as a finalist for the ‘AA Customer’s Choice Awards’ where they narrowly lost out to The Savoy London. The award was solely based on actual guest reviews from 175 different review sites – something that the whole team is very proud of.

Providing their guests with the very best service has always been of upmost importance to the staff at The Spa Hotel. Andrew Scott Hotel Manager says,

“Providing first class customer service from the moment an enquiry comes in until the guest’s departure time ensures a personalised and caring approach is provided by all.  Also paramount is consistency in the level of service and product offering every step of the way, always adopting a ‘nothing is too much trouble’ attitude”.

On the back of both of these awards, The Spa Hotel has listened to customer feedback and has made some major changes to The Spa. Customers called for better use of the outside space at the back of The Spa, so the Zen Garden space now features an additional hot tub, an outdoor bar, a larger outdoor Himalayan Salt Sauna, beautiful seating area and outdoor experience shower.

The Spa Hotel at Ribby Hall Village boasts an enviable location on Lancashire’s Fylde Coast, just 10 minutes’ drive from the beaches of Lytham St Anne’s and 45 minutes from the Lake District. The Spa Hotel, located in 100 acres of countryside is a beautiful escape with award-winning facilities and

The Spa Hotel’s latest Zen Package, from £34pp includes a glass of fizz – rather fitting for such a celebratory time!

For further information or to book visit or call  0800 107 0336.

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