Lancashire Tourism & Hospitality Skills & Employment Forum

21 September 2017


Monday 2 October


09.30 -12.00


Brockholes Conferene Centre

Lancashire welcomes over 67 million visitors to our wonderfully diverse county each year and in turn, this generates £4.1 bn of visitor spending and supports 1 in 10 or over 59,000 local jobs in tourism and hospitality.

To continue to grow tourism we need to ensure that we recruit, retain and attract the best talent for the industry.

The event will:

  • explore current skills and employment issues affecting our tourism and hospitality businesses,
  • provide an overview of existing support for tourism and hospitality businesses to attract, inspire and develop their people and how to access this
  • gather thoughts around further skills and employment gaps and potential solutions for the future

Our workforce plays a vital role in delivering memorable visitor experiences and in providing the warm welcome that attracts both new and repeat visitors, encouraging them to return again and again. We have the ambition to help tourism businesses grow and to generate a further 5,000 new tourism and hospitality jobs by 2020, it is an ambition that is set out within Lancashire’s Visitor Economy Strategy. We are therefore working with the Lancashire Enterprise Partnership’s Skills & Employment Hub to look at how we can help tourism businesses across the county attract, inspire and develop their people.

To help us achieve this, we need to hear your views and would like to invite you to join us at this event for tourism and hospitality businesses on Monday 2nd October 2017, from 09.30 – 12.00 at Brockholes Conference Centre, located next to Junction 31 of the M6, just outside of Preston.

Lancashire Tourism & Hospitality Skills & Employment Forum


9.00 am Registration, Refreshments and Networking
9.30am – 9.40am Welcome
Ruth Connor, Chief Executive, Marketing Lancashire
9.40am – 10.10am Visitor Economy Skills and Employment Landscape and Support
Michele Lawty-Jones, Director, Lancashire Skills Hub
10.10am – 10.30am ‘The performance and talent management revolution:
Driving productivity in hospitality & tourism’ – sharing key findings and innovative approaches

Anita Duffy, Client Partnership Manager, People 1st

10.30am – 10.45am Tea & Coffee Break
10.45am – 10.55am Case Study Presentation – Retaining staff & talent
Lindsay Campbell, Director, Campbell & Rowley
10.55am – 11.05am Case Study Presentation – Recruitment & Staff Retention
Katie Mellor, Sales & Operations Director,
Cummins Mellor Chefs Jobs UK Team
11.05am – 11.45am Round Table Questions & Discussions
11.45am – 12.00am Round Table Feedback
Event Closes


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