Mall Blackburn achieves World Host recognition

21 December 2016

The Mall Blackburn has gained national recognition for its outstanding customer service after achieving WorldHost status.

The WorldHost programme was used to train thousands of volunteers and staff at the London 2012 Olympic and Paralympics Games and is recognised as the  gold standard in training for any business that relies on day-to-day interaction with customers for success.


It is now being rolled out across the UK and The Mall Blackburn, along with its sister shopping centres in Camberley, Luton, Maidstone, Walthamstow and Wood Green, have achieved WorldHost Recognised Business status.


Loraine Jones, General Manager at The Mall Blackburn, said: “We are passionate about service standards and are incredibly proud to have achieved WorldHost Recognised Business status.


“Enhancing customer experience is an integral part of our business and our Ask Me Point is central to this.


“With so many loyal and returning customers we are confident that our high levels of customer service are appreciated and I would like to thank each and every member of the team for their continued dedication and hard work.”



The Mall is a leading UK community shopping centre brand. It is owned and managed by Capital&Regional, UK focused specialist property REIT. The Mall Fund comprises six shopping centres across the UK – home to approximately 830 retail units and attracting approximately 1.6 million shopping visits every week. The Mall shopping centres deliver convenience, variety and are complementary to the communities in which they are located.

Shopping as it should be………….

About WorldHost

 Originally developed in Canada – widely recognised as the leading global destination for visitor welcome – and adapted for the UK market by skills and workforce development charity People 1st (, the WorldHost programmes provide a gold standard in training for any business that relies on day-to-day interaction with customers for success. All WorldHost trainers are quality assured and are regularly tested to ensure they continue to deliver world-class customer service training.

WorldHost Recognised Business status is awarded to businesses that have trained 50% or more of their front line staff using any of the WorldHost training programmes and signed a commitment to delivering excellent customer service.

The WorldHost Recognition Certificate is valid for two years and is renewable on completion of a refresher course.

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